CUSTOMER SERVICE

At NorthStar Auto Repair, we understand that sending your vehicle in for a checkup can be daunting. Your automobile is a major investment and you want to protect it with the best service for a fair price. That's exactly what you'll find at NorthStar Auto Repair. Our mechanics will walk you through every step of your vehicle's service in clear terms so that you understand what's going on at each step of the journey. At NorthStar Auto Repair, we won't begin work until you're completely familiar with the job at hand. Keeping you in the loop from the very beginning is just one of the ways we provide great customer service.

Communication

While fixing your car and getting you back on the road is our passion and number one priority, we understand that you have plenty of other things going on in your life. That's why NorthStar Auto Repair focuses on maintaining a high level of communication with you throughout the entire repair process. You need your car to live your life, and if something unforeseen comes up which will delay the repair, you need to know about it as quickly as possible so that you can make other plans. As soon as we know something, you'll know it too. That way we can keep you one step ahead of any curveballs that life, or car repairs may try to throw at you.

Extra Mile

At NorthStar Auto Repair, we like to work with our customers, as well as for them! Keeping people happy and coming back across generations. We want your car repair experience to be as pleasant as it possibly can be, and since 1982, we've gotten extremely good at making that happen. Give us a try next time you need some repair work done and see the difference that high-level customer service can make!

What you can expect

When your car needs repairs, start by calling us.

1. We'll tell you which day we can look at your vehicle. Expect to leave your vehicle with us for the day.
2. Drop your vehicle off with us. If it's after hours, leave the vehicle in a parking spot, lock it up, and put the keys in the "KEYS" dropbox in the first garage door.
3. We'll inspect your vehicle and send you a digital inspection. Feel free to call or message us with any questions you have about the inspection.
4. We'll send you a digital estimate for your repairs. You can choose which repairs to make and decline any unwanted repairs. We're also happy to talk to you about the estimate, so call us if you have questions.
5. We begin work on the approved repairs.
6. We'll send you a digital invoice when the repairs are completed. You can pay online or in person.
7. Come pick up your car! Stop in and say "Hi" if you have time!

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